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Friday, March 8 • 1:30pm - 2:45pm
Flip the Script: Strategies for Difficult Conversations with Instructors

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As a profession that holds service at its core, librarians often have trouble saying no, communicating boundaries, and managing instructor expectations. The heart of the trouble is not understanding when to say no but not knowing how to do it so that both parties feel positively about the interaction. This presentation will be a facilitated discussion with participants to produce strategies and scripts that can be adapted to many of the difficult conversations that librarians typically have with instructors. Potential topics for discussion include managing instructor expectations, respectfully communicating boundaries, saying no, and handling instructor disappointment.

Workshop Materials​

Community Notes​​​

avatar for Maureen Maryanski

Maureen Maryanski

Education and Outreach Librarian, Indiana University
As the Education and Outreach Librarian at Indiana University's Lilly Library, I coordinate 250-300 classes and tours annually and provide special collections instruction grounded in the history of the book, experiential learning, and primary source literacy. My work as part of a... Read More →
avatar for Meggan Press

Meggan Press

Interim Head, Teaching & Learning Undergraduate Education Librarian Assistant Librarian, Indiana University

Community Notetakers
avatar for Wendy Trenthem

Wendy Trenthem

Information Services Librarian, Rhodes College
All-purpose librarian who supports research, instructional technology, and supervises student workers. Liaison to modern languages, religious studies, art/art history, urban studies, and anthropology/sociology at Rhodes College.

Friday March 8, 2019 1:30pm - 2:45pm EST
Cumberland Holiday Inn Downtown, 525 Henley Street, Knoxville, TN 37902