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Friday, March 8 • 3:00pm - 4:00pm
Technology Too: Electronics Boogaloo

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“Help, my computer crashed and I didn’t save my paper!” is probably all too familiar to anyone that’s worked in a public facing position. While tech support may not be in your job description, providing great services means that you sometimes have to break out of your normal roles. But not everyone feels that they have what it takes to provide totally tubular tech support. Don't have a cow, take a chill pill, and get the 411 on how to troubleshoot like a pro. Together, we'll walk through the process of assessing a situation and using agile problem solving to fix it.

Community Notes​​​

avatar for Evan Barber (he/him)

Evan Barber (he/him)

IT Techincal Associate, University of Illinois Springfield
I'm an IT person that loves working in a library and planning weird events. I'm happy to give tech support on the fly or geek out. When I'm not working I enjoy going to concerts (Frank Turner, Matt & Kim, Arkells) and working to provide a better life for my two cats, Annie and Ab... Read More →

Community Notetakers
avatar for Julie Reed

Julie Reed

E-Learning Librarian, Central Piedmont Community College
I am the E-Learning Librarian at Central Piedmont Community College in Charlotte, N.C. I love to talk new technology and its applications in the classroom and library. I'm all about OER and if you're implementing a Z-degree at your institution, I want to hear about it! I also love... Read More →

Friday March 8, 2019 3:00pm - 4:00pm EST
Crystal Holiday Inn Downtown, 525 Henley Street, Knoxville, TN 37902